🚚 Shipping Policy

Effective Date: 5th - May - 2025

At SELLUX, we are committed to delivering your orders safely, quickly, and efficiently across Nigeria. This Shipping Policy explains our delivery timelines, fees, and related terms.

1. Delivery Coverage

We deliver nationwide across Nigeria through trusted courier partners.

If your location is not serviceable, we will notify you promptly and provide alternative options or a full refund.

2. Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive an email or SMS confirmation once your order is processed and shipped.

3. Delivery Timeframe

Estimated delivery times:

  • Lagos & major cities: 1–3 business days

  • Other urban areas: 3–5 business days

  • Remote/rural areas: 5–7 business days

Please note that delivery times may be extended due to unforeseen circumstances such as weather, public holidays, or courier delays.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on location and package weight.

  • Free delivery may be available for orders above a certain value (e.g., ₦50,000)—check promotional banners for eligibility.

5. Order Tracking

Once shipped, you will receive a tracking number via SMS or email, allowing you to monitor your delivery status.

6. Failed Deliveries

If delivery is unsuccessful due to incorrect address or repeated failed attempts:

  • We will contact you to reschedule

  • Additional delivery charges may apply

7. Damaged or Missing Items

If your order arrives damaged or incomplete, notify us within 48 hours of delivery. Provide photos and order details for prompt resolution.

8. International Shipping

Currently, we do not offer international shipping. We only deliver within Nigeria.

9. Contact Us

For questions about your delivery or shipping status:

Email: support@sellux.ng
Phone: +234 9152030350
Address: Ayobo, Lagos, Nigeria.